Last Update: 14/02/2021
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INVOICE REQUEST: read carefully.
1. To request an Invoice, it is necessary to enter the correct billing information in the form at the checkout, when placing the order.
2. if you have forgotten to enter the data, send them within 24 hours, via EMAIL to: info@ceruticenter.it indicating the unique code of your order , eg: ABCDEXAX
3. Minimum Amount to Request the Italian Invoice: 30.00 EUR
4. Minimal Amount for European Businesses that require Invoice: 50.00 EUR (vat exc.) (Provided that the VAT number has been already verified on VIES website).
In any case we do not receive your correct billing information within 24 hours after your order, or you have not reached the minimum amount, the request for an invoice will not be allowed.
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The following conditions of sale exclusively regulate the online sales relationship on the website.
All prices shown on the website are inclusive of VAT.
They are valid only for purchases made online on the site and are in no way intended to represent the prices applied at the point of sale at the shop in via Marconi, 2 20071 Vermezzo con Zelo (MI)
The Company reserves the right to change prices at any time, however the goods will be invoiced on the basis of the prices indicated in the order placed by the Customer.
The Customer can only purchase the items highlighted as "available" at the time of placing the order, as described in the relevant information sheets.
Normally the items inserted are actually available at the store, however in case of temporary out of stock, the date on which they will be back in stock will be communicated
The correct receipt of the order is communicated by the Company by means of an e-mail sent to the address communicated by the Customer during the registration phase. This message will contain an order identification number, the date and all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections.
If desired, the Customer can also personally collect the goods at the store, which however must necessarily be paid in advance.
Our products are packed in boxes or on pallets, with protective cardboard, cellophane and adhesive tape, for large packaging also with plasticized strap.
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SHIPPING FEES
Shipping costs are inclusive of VAT and vary according to the amount of the order placed. They are calculated automatically by the system in real time every time an item is placed in the cart and made evident before purchase. They are charged only once per order, regardless of the number of packages delivered in a single solution.
For deliveries to islands and disadvantaged areas, there is a surcharge that will be calculated automatically by the site and reported in the order completion phase.
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SHIPPING TIMES
Shipments are made, from Monday to Friday, throughout Italy, by GLS courier and with indicative delivery times from 2 to 4 working days following the shipping date.
In the event of exceptional events, strikes, causes of force majeure, traffic conditions or acts of authority, these deadlines may not be respected. Furthermore, the Company is not responsible for delays attributable to the courier and in no case can it therefore be held responsible. Any delays in deliveries do not entitle the Customer to refuse delivery of the products, nor to claim compensation or indemnities of any kind.
All orders received on Saturday or Sunday will be processed the following Monday.
On the day of shipment, an e-mail will be sent to the Customer by the courier used, showing the tracking code for tracking the shipment, with which the Customer can follow the progress of the delivery.
The courier is authorized by us to unload and deliver the package, only on weekdays, during the day and exclusively at street level. Any deliveries to the floors, transport to the garden, unpacking, etc ...., if they can be met by the carrier, must be agreed upon at the time of unloading between the courier and the Customer and paid separately by the latter, it is possible to have unloading with a side plumbing, the cost will be quantified only after receiving information from the customer
If the courier does not find the recipient at the address indicated, he will send the Customer an e-mail or a text message, in order to make an appointment for a second step.
In order, therefore, to minimize any misunderstandings with the courier, we recommend entering more than one telephone number (possibly a mobile number) to be contacted, an e-mail and also a shipping address where there is always someone. to receive the goods.
The Customer has the option of contacting the carrier's branch to personally collect the goods.
The return is free within the first 5 working days following the first delivery attempt; after this deadline, without any communication from the recipient, the goods will remain in storage at the courier's warehouse and the redelivery will take place only after payment of the delivery and storage costs has been made.
After 10 working days of storage, the package will return to the Company, which after verifying the state of conservation of the goods, will reimburse the Customer, within 15 days, the amount of the order minus the costs of the first shipment, the storage and the subsequent return of the package to the company. The refund will be made via Paypal or Bank Transfer; in the latter case, the Customer must provide the bank details (IBAN code) of the current account on which to credit the refund.
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RECEIPT OF DAMAGED GOODS
Upon delivery of the goods, in the presence of the courier, the Customer is required to check that the number of packages corresponds to what is indicated in the Waybill and that the packaging is intact, not damaged or altered. In the event that the packaging is visibly damaged or there is a mismatch in the number of packages, in order to obtain a refund or replacement of the goods, the damage must be immediately reported to the courier, adding the words " ACCEPTED WITH RESERVE OF CHECKING THE GOODS ”on the document and then contact us within 48 hours of delivery.
If the goods are accepted without affixing the necessary wording, it will not be possible in any way to claim, at a later time, any shortages or damage due to transport.
Even if the packaging is intact, the goods must be checked within two days of receipt. Any damage or hidden anomalies must be reported in writing by e-mail, fax or registered letter with return receipt to the Company.
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RETURN AND REFUND FOR PURCHASES IMPROPERLY MADE BY THE CUSTOMER
For items ordered through the online site ceruticenter.it and received by the customer, in accordance with the order: the return is allowed, with return shipment to Ceruti Snc in via Guglielmo Marconi 2, 20071 (Vermezzo con Zelo, MI) charged to of the customer or through organized collection Ceruti SNC via Express Courier (BRT) at the customer's address.
A penalty of 20% of the value of the returned items will then be applied.
The refund will be made to the same payment method with which the customer placed the order.
In the event that the customer decides to purchase other replacement products, the aforementioned penalty of 20% will not be applied to the returned goods.
We invite kind customers to contact us (via chat or email) before placing an order, if you are sure of the goods you are ordering.
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OBLIGATIONS OF THE CUSTOMER
The Customer is obliged to provide the exact shipping address, any VAT number (if it is a company or wants to receive an invoice), one or more telephone numbers, possibly mobile numbers and the e-mail address to which to send the Letter. 'Order.
The Customer declares that he has not entered false or fictional data in the order form and therefore declares that the data entered correspond to his real personal data. The Company reserves the right to pursue any violation or abuse in the appropriate offices.
In the event that the Customer transmits incorrect data, any storage costs at the courier depots and any deterioration suffered by the goods, will be charged to the Customer.
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REQUEST INVOICE
Pursuant to art. 22 of Presidential Decree 26/10/72 n. 633, the invoice is issued only if requested at the time of the order; in this case, the company name, the VAT number and the Tax Code must be indicated.
If the buyer is a private individual, if he / she wants to receive an invoice, he / she must also enter his / her tax code when registering, otherwise, in the absence of this information, a simple receipt will be issued and it will no longer be possible to issue the invoice. The fiscal document (invoice or receipt) is stapled together with the Order Letter accompanying the package.
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COMMUNICATIONS
Any communications and notifications from the Customer may be forwarded via:
- email to info@ceruticenter.it
- fax to 02/9440765
- ordinary mail to the address: Ceruti snc via Marconi 2, 20071 Vermezzo con Zelo (MI)
The Company will contact the Customer through the contact details provided by him in the order.
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RETURN POLICY
The Company recognizes the purchaser the right of withdrawal provided for by Legislative Decree 21/2014 which transposes the EU Directive 83/2011.
Pursuant to the aforementioned legislation, the Customer has the right, without indicating the reasons, to withdraw from the purchase within 4 days from the day of receipt of the goods.
To exercise this right, the same must send the Company a simple communication in which this will is expressed.
The communication can be sent, in one of the following ways:
- email to info@ceruticenter.it
- fax to 02/9440765
- ordinary mail to our office: Ceruti snc via Guglielmo Marconi, 2 20071 Vermezzo con Zelo (MI)
The law applies to goods purchased in their entirety; it is not possible to exercise the withdrawal only on a part of the product.
The goods must be returned intact, in their original packaging, packaged with the same materials and methods as when they were received
The shipping costs for the return are charged to the customer.
After receiving the goods and verifying their status, the Company will refund the Customer the amount of the order within 14 days, by Paypal or bank transfer.
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PRODUCT WARRANTY
The products we sell have a minimum guarantee of 24 months if purchased by individuals with a receipt. In case of purchases with invoice and VAT number, the warranty will only be 12 months. Unless otherwise indicated by the manufacturer.
If the purchased product turns out to be damaged, even with intact packaging, the customer can choose whether to request:
- full reimbursement of the cost of the damaged product;
- the free replacement of the good, and the possibility of receiving another similar good and of equal value will be offered;
- a discount coupon on a future purchase for an amount equal to the value of the damaged product.
Damage caused by improper use, bumps against stones, pebbles, roots, air filters soiled with oil from spilling, batteries, damage or breakage to transmission belts due to cutting grass that is too high, are not to be considered under warranty.
Our equipment must be used by personnel of age, able to assess the danger, in possession of the legal requirements for safe use