Contacts and Assistance
Need help? We're here for you.
To help us handle your request as quickly as possible, please choose the support channel that best suits your needs.
Have you already placed an order?
For information regarding orders being prepared, shipments, delays or returns, please contact us directly through the My Orders section of your account. This allows us to identify your purchase immediately and provide you with faster and more accurate assistance. Log in to your account, open the Orders section, select Details for the relevant order and send us your message.
We will get back to you as soon as possible.
For enquiries regarding orders you have already placed, always use the Orders section of your account rather than email.
Looking for a product or spare part?
Need help finding the right product or spare part? You can contact us via WhatsApp using the icon on our website. The service is available via chat, and you can also send us photos and voice messages to help us better understand what you need.
If you're looking for a spare part, please send us a clear photo of the identification plate or serial number of the machine or engine. This information is essential for correctly identifying the model and helping you find a compatible part. You can also email us at ordini@ceruticenter.it for information about products you wish to purchase.
Response times
We do our best to respond to all enquiries as quickly as possible. During particularly busy periods, response times may be up to 48–72 hours. Thank you for your patience and cooperation.
Visit us
Our operating headquarters are located in Vermezzo con Zelo (MI).
Monday – Friday: 8:30–12:00 / 14:00–18:00
Saturday: 8:30–12:00